When St Laurence Community Services IT department decided to upgrade their MS Access based IT Jobs database to MSSQL with a web front end they chose iDev. The web solution delivered by iDev is fast, flexible and available to all users allowing the IT staff to focus more on support.

The IT jobs intranet database has the following features;

• public logging by users on the intranet.
• integrated with staff directory to ensure up to date contact details are included.
• email alert messaging for new jobs open and jobs closed.
• summary and detailed job / problem search for data mining and knowledge base.
• export job / problem for training and knowledge base.
• prioritized job / problem queue.

If your IT support staff require a fast, flexible, feature rich job / problem logging system contact us now by clicking here.